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Is your question not listed? Please feel free to contact us. CloudKetenZorg is here for you.

Who will answer my chat question?

One of our healthcare providers will answer your chat question. If necessary, your question will be forwarded to a general practitioner.

Can CloudKetenZorg provide reliable diagnoses?

The questionnaires on Spreekuur.nl have been validated by UMCU, and the platform holds CE certification, indicating compliance with relevant regulations within the European Economic Area.


The owner of Spreekuur.nl, Topicus, is ISO 27001 certified, which means they meet the globally recognized standard for information security. Additionally, Topicus is certified according to NEN7510, ensuring compliance with the Dutch standard for medical data storage. Furthermore, Topicus is actively pursuing MDR certification for Spreekuur.nl, aiming to introduce various automated extensions in the near future.

How long will my chat with CloudKetenZorg be kept?

Your chat with CloudKetenZorg is saved forever.

Do I always get the same online doctor or a different one each time?

CloudKetenZorg operates with general practitioners who work in rotating shifts. As a result, you may not always communicate with the same doctor via CloudKetenZorg. However, all general practitioners are specialists and are affiliated with the CloudKetenZorg general practice.

Does CloudKetenZorg know my entire file?

The general practitioner working at CloudKetenZorg can view your file if you, as the patient, have given approval. However, you need to be registered at the CloudKetenZorg general practice.

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